Rockwell Automation provides free resources that can be used until June 30th: collaborative remote assistance, online training and technical support.
In a constantly changing production context, such as the one we are experiencing now, it is necessary to ensure that all the operations of your processes can continue without changing their efficiency. To do this Rockwell Automation helps you to minimize the risks and maximizing productivity. How can Rockwell Automation do it? Providing all the support necessary to assist your activities.
Collaborative remote assistance
Thanks to the partnership with PTC, Rockwell Automation offers free access, until June 30, to FactoryTalk® InnovationSuite ™ Vuforia Chalk, a collaborative remote assistance tool. Today the many restrictions with which we are living, create some problems between those who are in the workplace and the technical assistance. We think at difficulties like: describing the problem and understanding the indications provided by the technicians, possible misunderstandings that can worsen the situation, lack of qualified people available at the workplace following a temporary reduction in staff.
This augmented reality software will allow you to share instructions and indications in real time without being physically in the production plant.
Here there are the advantages of Vuforia Chalk:
Augmented reality allows you to continue all your activities of collaboration, maintenance and repair of products of all types. Vuforia Chalk supports all workflows remotely in order to continue your production activity.
Technical training online
Why is training important? In addition to the reasons we know well, today the workers who remain in the production plants not always have all the skills necessary to be fully operational. For this reason Rockwell Automation offers free access to one course chosen from a list of e-learning lessons. The online course will be available until June 30th.
You can choose between several macro-topics:
The online training courses dedicated to industrial control and automation systems can be attended wherever you want and when you want. The course entitles you to obtain training credits (except for training dedicated to Industrial Networking). To obtain the credits it is necessary to successfully pass all the assessments (> 80%).
For every technical need, the “TechConnect” remote support team can help you solve problems remotely, with the help of virtual support technologies, telephone or videos. One of the tools used by Rockwell Automation assistance is Live View with PTC Chalk technology. It is a remote support tool that is activated only for the duration of the call.
BSA technicians are also available for any technical request or material to be ordered. We are ready to provide you with any kind of support for the activation of the tools described above.
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